Is there a known issue that causes the Wi-Fi connection to drop frequently on the Samsung Galaxy J7 Prime?

Yes, there have been reports of Wi-Fi connection issues, including frequent drops, on the Samsung Galaxy J7 Prime. While not all devices may experience this problem, it has been known to occur in some cases. Here are a few potential solutions you can try:

Samsung Galaxy J7 Prime

1. Restart your device: Sometimes, a simple restart can resolve temporary software glitches that may be causing the Wi-Fi connectivity issue. Turn off your Samsung Galaxy J7 Prime, wait for a few seconds, and then turn it back on.
2. Forget and reconnect to Wi-Fi network: On your Samsung Galaxy J7 Prime, go to Settings > Wi-Fi, find your network in the list, tap on it, and select "Forget network." After that, reconnect to the network by selecting it again and entering the password. This can help establish a fresh connection and resolve any underlying issues.
3. Update software: Ensure that your device is running the latest available software version. Manufacturers often release updates that address known bugs and improve device performance. Go to Settings > Software update to check for and install any available updates.
4. Reset network settings: If the Wi-Fi connection issues persist, you can try resetting the network settings on your Samsung Galaxy J7 Prime. Note that this will remove all saved Wi-Fi networks and Bluetooth pairings. To do this, go to Settings > General management > Reset > Reset network settings.
5. Disable Wi-Fi power saving mode: The Galaxy J7 Prime has a power saving feature that may affect Wi-Fi connectivity. To disable it, go to Settings > Device maintenance > Battery > Power saving mode, and ensure that "Wi-Fi power saving mode" is turned off.
6. Wipe cache partition: Clearing the cache partition can help eliminate any corrupt system files that may be causing Wi-Fi issues. To do this, turn off your device, then press and hold the Volume Up, Home, and Power buttons simultaneously. Release the buttons when the Samsung logo appears, and the Android system recovery menu will appear. Use the volume buttons to navigate to "Wipe cache partition" and press the Power button to select it. After the process is complete, select "Reboot system now."

If the Wi-Fi connection problem persists despite trying these steps, it's advisable to contact Samsung support or your service provider for further assistance. They may be able to provide additional troubleshooting steps or recommend a repair if there is a hardware issue with your device.