HP 420 GoGo Photo Studio Printer Hardware Problems

HP Photosmart 420 series GoGo Photo Studio: Printer Hardware Problems

The Status light is flashing red.

Cause: The printer requires attention. Try the following solutions.

Solution

• Check the camera Image Display for instructions. If you have a digital camera connected to the printer camera port or the bundled camera in the camera port, check the camera screen for instructions. If the printer is connected to a computer, check the computer monitor for instructions.
• Turn off the printer. If the optional HP Photosmart Internal Battery is not installed in the printer, unplug the printer power cord. Wait about 10 seconds, then plug the power cord back in. Turn on the printer. If the optional HP Photosmart Internal Battery is installed in the printer, unplug the printer power cord if it is plugged in. Open the battery compartment cover and remove the battery. Wait about 10 seconds, then reinstall the battery. If desired, plug in the power cord. Turn on the printer.

Note If you want to connect the printer to a computer, HP recommends using a USB cable of less than 3 meters (10 feet) in length to minimize injected noise due to potentially high electromagnetic fields. The supplied USB cable meets this recommendation.

The On light flashed briefly after I turned the printer off.

Solution

This is a normal part of the power-down process. It does not indicate a problem with the printer.

The Status light is flashing red.

Cause: An error has occurred.

Solution

• Check the camera Image Display for instructions. If you have a digital camera connected to the printer or the bundled camera in the camera dock, check the camera screen for instructions. If the printer is connected to a computer, check the computer monitor for instructions.
• Turn off the printer. If the optional HP Photosmart Internal Battery is not installed in the printer, unplug the printer power cord. Wait about 10 seconds, then plug the power cord back in. Turn on the printer. If the optional HP Photosmart Internal Battery is installed in the printer, unplug the printer power cord if it is plugged in. Open the battery compartment cover and remove the battery. Wait about 10 seconds, then reinstall the battery. If desired, plug in the power cord. Turn on the printer.
• If the Status light continues to flash, go to www.hp.com/support or contact HP Customer Care.

The buttons on the control panel do not respond.

Cause: A printer error has occurred. Wait for about a minute to see if the printer resets. If it does not, try the following solutions.

Solution

• Undock and redock the camera. This can often correct the problem.
• Turn off the printer. If the optional HP Photosmart Internal Battery is not installed in the printer, unplug the printer power cord. Wait about 10 seconds, then plug the power cord back in. Turn on the printer. If the optional HP Photosmart Internal Battery is installed in the printer, unplug the printer power cord if it is plugged in. Open the battery compartment cover and remove the battery. Wait about 10 seconds, then reinstall the battery. If desired, plug in the power cord. Turn on the printer.
• If the printer does not reset, and the control panel buttons still do not respond, go to www.hp.com/support or contact HP Customer Care.

The Save button on the control panel does not respond

Cause: If iPhoto has been set as the default image transfer application and is open on your computer, the Save button on the printer control panel will not work

Note: This is not an issue when HP Image Zone or Image Capture is set as the default image transfer application.

Solution

Close iPhoto, then press Save on the printer control panel.

The printer does not find and display the images on the camera memory card or internal memory.

Solution

• Turn off the printer. If the optional HP Photosmart Internal Battery is not installed in the printer, unplug the printer power cord. Wait about 10 seconds, then plug the power cord back in. Turn on the printer. If the optional HP Photosmart Internal Battery is installed in the printer, unplug the printer power cord if it is plugged in. Open the battery compartment cover and remove the battery. Wait about 10 seconds, then reinstall the battery. If desired, plug in the power cord. Turn on the printer.
• The memory card may contain file types the printer cannot read directly from the memory card. This is only an issue when using a PictBridge-certified camera with the camera port on the front of the printer. – Save the images to a computer, then print them from the computer. For more information, see the documentation that came with the camera and the onscreen HP Photosmart Printer Help. – The next time you take pictures, set the digital camera to save them in a file format the printer can read directly from the memory card. For a list of supported file formats, see Printer Specifications. For instructions on setting the digital camera to save images in specific file formats, see the documentation that came with the camera.
• The image filenames have changed from the original filenames assigned to them by the camera. Make sure the filenames comply with the standard file naming convention and structure used by the camera.

When the printer is connected to a Macintosh computer, iPhoto and Image Capture display 0 image files in the camera Solution

Close iPhoto or Image Capture, then press Save on the printer control panel. An updated count of image files in the camera will appear in the application that is launched on your computer.

Not all the images on my camera were transferred to my computer when I pressed Save.

Cause: The missing images are stored in the camera's internal memory. Only images on the camera's memory card are transferred when you press Save on the printer control panel.

Solution

Move the images from the camera's internal memory to the camera's memory card. To do this, press OK to access the menu tabs. Navigate to the Setup Menu, select Move Images to Card, then press OK. You can also remove the memory card and then redock the camera. This forces the HP Photosmart GoGo Photo Studio to read the internal memory of the camera.

The printer is plugged in, but it will not turn on.

Solution

• The printer may have drawn too much power. If the optional HP Photosmart Internal Battery is not installed in the printer, unplug the printer power cord. Wait about 10 seconds, then plug the power cord back in. Turn on the printer. If the optional HP Photosmart Internal Battery is installed in the printer, unplug the printer power cord if it is plugged in. Open the battery compartment cover and remove the battery. Wait about 10 seconds, then reinstall the battery. If desired, plug in the power cord. Turn on the printer.
• The printer may be plugged into a power strip that is turned off. Turn on the power strip, then turn on the printer.
• The printer may be plugged into an incompatible power source. If you are traveling abroad, make certain the power source in the country you are visiting complies with the power requirements and power cord of the printer.

The optional HP Photosmart Internal Battery is installed in the printer, but the printer will not turn on using battery power.

Solution

• The battery may need to be charged. Plug in the printer power cord to charge the battery. The printer battery light flashes green to indicate that the battery is charging.
• If the optional HP Photosmart Internal Battery is installed in the printer, unplug the printer power cord if it is plugged in. Open the battery compartment cover and remove the battery. Wait about 10 seconds, then reinstall the battery. If desired, plug in the power cord. Turn on the printer.

The optional HP Photosmart Internal Battery is installed in the printer, but it will not charge.

Solution

• Unplug the printer power cord if it is plugged in. Open the battery compartment cover and remove the battery. Wait about 10 seconds, then reinstall the battery. If desired, plug in the power cord. Turn on the printer. For more information on how to install the battery, see the documentation that came with the battery.
• Check that the printer power cord is securely connected to both the printer and the power source. When the printer is turned off, the printer battery light on the control panel flashes green to indicate that the battery is charging.
• Turn on the printer. The printer battery light flashes on the control panel to indicate that the battery is charging.
• An empty battery should fully charge in approximately four hours when the printer is not in use. If the battery still does not charge, replace it.

The printer makes noises when I turn it on, or starts making noises on its own after it has been sitting unused for a while.

Solution

The printer may make noises after long periods of inactivity (approximately 2 weeks), or when its power supply has been interrupted and then restored. This is normal operation—the printer is performing an automatic maintenance procedure to ensure that it produces the best quality output.

The remote does not work.

Cause:

• The battery in the remote may be drained.
• The Output tray is closed.

Solution

• Purchase a new CR2025 battery and replace the old battery with it.
• Open the Output tray. The infrared sensor is on the front of the printer. The remote cannot communicate with the printer if the Output tray or anything else covers the sensor.
• Aim directly at the infrared sensor on the front of the printer. Move closer, if necessary.
• Remove anything that might be covering the sensor or obstructing the line of sight between it and the remote.

The camera buttons are not working.

Solution

You are pushing buttons on the camera after it is placed in the camera dock. Most camera buttons are disabled when the camera is in the camera dock. Use the buttons on the control panel instead.

The printer does not recognize the PictBridge camera connected to the camera port.

Cause: The HP Photosmart 420 series GoGo Photo Studio camera was already in the camera dock when you connected the PictBridge camera to the camera port. The printer only recognizes one camera at a time. Or the PictBridge camera connected to the camera port was not on.

Solution

Disconnect both cameras, then connect the PictBridge camera to the camera port using the USB cable that came with the camera. If only the PictBridge camera is connected to the camera port, make sure it is turned on.

Nothing is displayed on the television.

Cause

• Video cable is not connected.
• Television/video input is not selected.
• The HP Photosmart GoGo Photo Studio is not switched to video mode.

Solution

• Make sure the supplied video cable is firmly connected to both the printer and television.
• Make sure the television is set to receive input from the printer. For more information, see the user manual that came with the television.
• Press the Video button on the printer control panel or remote control. The video status light should be on.

The camera batteries will not charge.

Solution

• The supplied camera batteries are not rechargeable. You can buy rechargeable batteries and replace the supplied batteries with them. For more information, see the Camera User's Manual.
• The camera is not securely in the camera dock on top of the printer. Make sure the camera is docked properly.
• Make sure the power cord is connected to the printer and to an active AC power outlet.
• The HP Photosmart GoGo Photo Studio is running off the optional HP Photosmart Internal Battery. Rechargeable camera batteries will not charge unless the printer is connected to an AC power outlet with the power cord.